Privacy Policy

We (OneStopBee) will protect your privacy and any information we collect such as, your name, address, phone number, email address, credit/debit card details. On this page we will detail how and why we collect your data and what we do with it. Your data will not be used for anything other than what is detailed here and we will advise you if that changes.

We will use your personal data for the following reasons:

To fulfill a contract

Contact details (name, address, email, telephone number, age)

  • We need this information to generate quotes for some of our products.
  • Once you have a booking we need to know the booking is yours and send you relevant information about your booking, like an email confirmation or postal confirmation.
  • We need to share some of your details with our suppliers like your name for your hotel stay.
  • Sensitive information (medical information)
  • We need to know any pre-existing medical information if you chose a quote or policy for travel insurance with pre-existing medical cover.
  • We need to share your policy information with our insurance underwriters if you make a claim on your policy.
  • Any medical information we collect from you is to provide you with adequate travel insurance, which helps to ensure you have high standards of health care while travelling.

Payment information

  • To take payment for any bookings made and to issue any refunds.
  • We will keep your payment details in a tokenised form. This is secure and means we do not store your card details in a way that can be reused.

Booking information

  • Depending on how you got to our website, we may be contractually obliged to share some of your booking information with our partners. Your personal information is not included for this purpose. For example, we work with Easyjet and they direct you to our website for Hotel and Parking products, we will share any bookings made with Easyjet made from their own referral.

Contact history (what you have said to us)

  • To provide you with customer service and any support and information you may need.

To achieve any legitimate interests for OneStopBee

Contact details (name, address, email, telephone number, age).

  • Customer research - tailor, learn and compete. We use online tools to help us learn more about you so we can tailor our ads and banners.
  • We ask for your reviews on our customer experience and our products so we can improve them.
  • If you are a customer who has booked with us before we will share similar products with you to help you travel better unless you have told us not to.
  • If you leave our payment page or product page we may email you to help you back where you left off.
  • To help you manage your personal information, bookings and make paying easier we may create an online account for you.

Online information (IP address and device)

  • To support with customer enquiries.
  • To protect our sites.

Payment information

  • To help you manage your personal information, bookings and make paying easier we create an online account for you. We will keep your payment details in a tokenised form. This is super secure and means we do not store your card details in a way that can be reused.

Booking information

  • We often analyse our historical booking data to learn what products our customers like best.

Contact history (what you have said to us)

  • We record our communications with our customers and use them to improve our customer experience. One example is listening back to some phone recordings for training purposes.

When we have your consent

Contact details (name, address, email, telephone number, age)

    • To send you information by email, SMS or post about our products and services, special offers and travel tips.
    • To sign you up to any of our competitions or surveys.
    • To talk to you on social media we use Facebook, Twitter and other social media channels.
    • To invite you along to customer research days where we learn about how you interact with our products.

    Contact history (what you have said to us)

    • To sign you up to any of our competitions or surveys.
    • To talk to you on social media, we use Facebook, and Twitter and other social media channels.

    To comply with a legal requirement or regulation

    Contact details (name, address, email, telephone number, age)

    To validate your identity if you buy any travel money related products.

    Booking information

    To defend any legal claims.

    We do not knowingly collect any personal information from children under the age of 16. If you are aged under 16 please ask your parent or guardian's permission before you provide any personal information to us.

    WHAT ARE YOUR RIGHTS?

    There are some basic rights that are given by General Data Protection Regulations (GDPR). We have mentioned these rights below with description so that you can understand exactly what all these rights mean. If you want to exercise all rights, you can contact us . We will acknowledge your email with in three working days and we assure you that with in twenty-eight days we will give you all relevant information that will be necessary to handle your request. Right to Access: You will have all rights to access your personal information that you have provided us. This will give you a right to be aware of where and how we are using your information. You can ask about your subject access and we will provide you with all information in twenty- eight days. By this right, you can ask us about.

    • Why and how are we processing your data?
    • What are the categories of your personal data involved?
    • Who can see your data
    • How long will we share your data?

    Right to rectify:

    This will give you a right that you can change or modify any data that is provided to us by your side if you feel that it is inaccurate. We will be actively looking for any email that includes the rectification of data because we know that wrong information can be a great threat to your privacy.

    Right to Erasure:

    You will have the right to ask the data controller to erase your personal information from the system once you feel that your provided data is no longer necessary for the process. MGR automatically erase all the information when the retention period has lapsed.

    Rights to Restrict Processing:

    If you think that your provided information will create any distress or any substantial damage. You will have a right to stop us temporarily or permanently from processing. Our team will respect your decision of restriction. If you want us to erase all your information from our system, you have to send us an email separately for that request.

    Right to Data Portability:

    You will have a right to use your information with another controller that you have also shared with us. You can easily copy or transfer your information from one system to another and all this will be done in a safe way.

    Right to Object:

    You will have a right to object to us for processing using your personal information for profiling. You can use this right anytime you want, whether at the start or at the time we already have collected your information. You can contact our Data Protection Officer whose address is mentioned at the end of this document. You can also use this right by simply clicking on the “unsubscribe” button.

    Right to withdraw:

    MGR will give you a right that you can withdraw from your consent anytime you want. The only thing that you need to do is to contact our Data Protection Officer or you can simply click on the “unsubscribe” button in any marketing email if you want to withdraw consent related to marketing.

    Right to Complain:

    We will give all rights that if you feel that we are using your information for the wrong purpose or not fully utilizing it, you can file a complaint. You can also contact our Data Protection Officer and we assure you that your complaint will be resolved in twenty-two days.

    Sharing your information

    We will only ever use or share your personal data for the reasons it was collected in the first place. Relevant data will be shared with the suppliers of the product or products you have booked. As an example, if you have booked a car park we will need to share your name and car registration with that car park. We will never share any more information than is strictly necessary.
    Your data may be shared where you have agreed for us to do so; in order to respond to a request from you; if we have your consent for marketing purposes; or if it is required by law.
    We work with a number of partners who provide bookings using our websites and as such it's possible that you were directed to our site by one of these partners - this could be a tour operator, comparison site or similar - in which case we may share your booking information with them.
    Some of the relevant products we offer for your trip may be from one or more of our partners. If you book any of these products then the relevant partner will collect the necessary personal data and their policy will apply to you. If you are still a OneStopBee customer while making a booking with one of our partners then your booking information with them will be shared with us; this helps us to manage our partnerships.
    We may share your information with third party service providers who provide services or functions on our behalf. For example, credit card processing, customer service, business analytics, fraud prevention, advertising and to serve you with advertising that is tailored to your interests. But don't worry, these third party service providers are required to protect your personal information in the same way as we do and are not allowed to share or use information for their own purposes.We have taken your personal information so we can provide you with our services efficiently. This also includes all the information that you give us when you visit our website. If you wish to see what data we collected from you for booking then you have to click on “MyAccount” and all information will be displayed.
    Our priority is to provide you with the best services that can meet your standards and this part of the document will explain how we will use your data or how we can communicate with each other.

    Protecting your data

    OneStopBee takes all necessary measures to keep your personal data safe against loss, destruction, or unauthorised or unlawful use. When your information is collected online it is transmitted to us using secure, high-grade encryption.
    We are approved by the PCIDSS (the Payment Card Industry Data Security Standard). This ensures that all of your card details are protected to the highest standard.
    Before sharing your information with any other companies we will make sure that the appropriate measures are in place to protect your data.
    Your personal data will be held on our systems on our premises, or the premises of an appointed third party. Third parties may be allowed access to your information if they are acting on your behalf for any reason we've discussed in this policy or anything that has been approved by you.
    In this document, we have listed all the ways which clearly show how we are going to use your personal data. If we are getting information from someone from your side then we will assume that they have given you consent to share their personal information with us. It will be best for everyone if they should also study this document.

    Privacy Policy - Google Docs

    Whenever you will book anything from our website we will send you a confirmation email or we will communicate with you via SMS. With all these emails you can keep track of your booking. This is a part of our services and when you are accepting our privacy policy, you are also accepting to receive all these communications. When you will show your consent to receive this type of communication from our side then only we will send you updates. Updates can be in these forms.

    • Via Email
    • We will update you about your booking.
    • What new launches are for you
    • We will also give updates on our reward program
    • What could be the new opportunities for you in a market?

    If you don't feel like receiving all these emails from our side, you can let us know about the feedback form or you can easily unsubscribe. We are only responsible for our website and this document is only applicable for this website. If we have to contact other websites in order to get standard results, we will only connect with websites that maintain the same privacy standards as ours but still, we will not be responsible for them. If you get connected with another website, we advise you to please read their privacy policy carefully and contact them if you have any queries. Our customers are our first priority!
    You can contact us on our email . It will be great if you can write your query with your full name, email and don't forget to mention your booking reference when contacting us.